How your plant gets to you — and what happens if it doesn't travel well.
A plant is not a phone case. It is a living thing that spends a few days in a dark box, and pretending otherwise helps nobody. Here is exactly how far we ship, how we pack, what is normal on arrival, and what we do when it goes wrong.
Where we deliver, and how long it takes
We grow at around 1,800 m near Rishikesh, Uttarakhand, and ship pan-India from there. Orders leave the nursery within 24–48 hours. Transit time after that depends on how far you are from the hills.
| Region | Usual transit | What that means |
|---|
These are typical ranges after dispatch, not guaranteed dates — festivals, weather and remote pincodes can add a day or two. We confirm every order by phone before it ships, so you'll always know what to expect.
Travelling a long way? These handle it best.
If you're at the far end of the map, pick a plant that stores its own water and shrugs off a long dark journey.
How we pack a living thing
What's normal when you open the box
Almost every plant looks a little travel-worn on arrival. That is not damage, and it is not a reason to panic — most of it corrects itself within a week.
Normal — it will bounce back
- Drooping or limp leaves after days in the dark
- A yellow lower leaf or two
- Slightly dry topsoil, or a little soil loose in the box
- A bent or creased leaf
- Peace lilies in particular arrive dramatically droopy and stand back up within hours of a water
What to do: unbox it straight away, put it somewhere bright but out of direct sun, water lightly, and leave it alone for a week. Don't repot or fertilise yet — let it recover first.
Not normal — tell us
- Stems snapped or the plant broken at the base
- Mushy, blackened roots or a rotten smell
- Most of the foliage dead or dried to a crisp
- The pot shattered in transit
- The wrong plant entirely
What to do: send us one photo within 48 hours of delivery and we'll replace it free. Details below.
The alive guarantee
If your plant arrives less than alive, we replace it free. No return shipping to arrange, no arguing, no sending it back.
- Tell us within 48 hours of delivery, with one photo where possible. A photo of the plant in the box helps most.
- We ship a replacement at our cost. You don't pay again and you don't post anything back — a dead plant is no use to us.
- Keep the original. Plants that look finished often aren't; if it recovers, it's yours.
- It covers the journey, not the months after. If it struggles later, message us anyway — we'd rather help you save it than sell you another one.
Delivery cost & paying
What delivery costs
- Free on orders over ₹700, anywhere in India.
- Under ₹700, the delivery fee is shown in your cart before you commit — never added as a surprise at the last step.
How you pay
- Cash on Delivery — judge the plant in your hands before any money changes hands.
- UPI — our team calls to process it after confirming your order.
- Placing an order is a request, not a payment. We confirm by phone before anything ships.
Still deciding?
Answer four questions and we'll tell you which plant suits your light, your room and your routine — including which ones travel best to you.