Privacy Policy & Order Terms

1. Who we are

Nivah ("Nivah", "we", "us") sells mountain-grown plants and related products to customers in India through this website, plants.nivah.life. For anything relating to your privacy or an order, you can reach us through our contact page.

2. What personal data we collect

Information you give us

• Order & delivery details: your name, mobile number, delivery address, and (optionally) email address.
• Messages & callback requests: your name, phone number, and anything you tell us when you ask us to call you back or contact support.

Information collected automatically

• Usage & device data: pages you view, buttons and links you interact with, approximate location, device and browser type, and referring links — collected through cookies and similar technologies.

3. How we use your data

• To confirm, prepare, and deliver your order, and to contact you about it.
• To respond to your messages and callback requests.
• To understand how the site is used and to improve it.
• To measure and improve our advertising.
• To detect and prevent fraud or misuse, and to meet legal obligations.

We rely on your consent (which you can withdraw) and on our legitimate interest in running and improving the shop. We do not sell your personal data.

4. Cookies & analytics

We use cookies and similar technologies to keep the site working (for example, remembering your cart) and to understand usage. We use third-party analytics and advertising tools, including PostHog (product analytics) and Google Analytics and Google Ads (measurement and advertising). These may set their own cookies and receive usage data as described in their privacy policies.

You can clear or block cookies in your browser settings, and enable "Do Not Track" — we honour opt-out signals where our tools support them. Blocking some cookies may affect how the site works (for example, your cart).

5. Who we share your data with

• Delivery partners, so your order can reach you.
• Service providers who help us run the site — for example our hosting provider (Netlify) and the analytics/advertising tools named above — under agreements that limit how they may use your data.
• Authorities, where we are required to by law, or to protect our rights and users.

We do not sell or rent your personal data to anyone.

6. How long we keep it

We keep order and contact information for as long as needed to serve you and to meet legal, tax, and accounting requirements, after which we delete or anonymise it. Analytics data is retained for a limited period in line with our analytics tools' settings.

7. Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can:

• Ask what personal data we hold about you and request a copy.
• Ask us to correct or update it.
• Ask us to delete it, where we are not required to keep it.
• Withdraw your consent at any time.
• Raise a grievance with us (see Contact & grievances below).

To exercise any of these, contact us through our contact page. We may need to verify your identity first.

8. Security

The site is served over HTTPS and we take reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we work to keep your information safe and to limit what we collect in the first place.

9. Ordering, delivery & cancellations

Placing an order is a request, not a confirmed sale

When you place an order on the site, you're sending us a request to buy. It does not create a binding contract by itself. A sale is confirmed only when we confirm your order with you (by phone or message). Until then, either side can walk away at no cost.

Availability & serviceable areas

All orders are subject to stock availability and to your area being serviceable. Because we're in an early launch, some pincodes may not be covered yet, and delivery times shown anywhere on the site are estimates, not guarantees. We may decline or cancel any order — for example if an item is out of stock, your area isn't serviceable yet, or there's an obvious pricing or listing error — and we'll let you know if we do.

Payment

There is no advance payment on Nivah. With Cash on Delivery you pay only when your plants arrive. With UPI, our team arranges payment by phone after we've confirmed your order. You are never charged before we've spoken to you and dispatched your order.

Cancellations & refunds

You can cancel any order before it's dispatched at no charge — just contact us. Since payment is taken only on or after delivery, there is usually nothing to refund. If in any case an amount was collected in advance and we cancel the order, we refund it in full.

Replacement guarantee

If a plant arrives unhealthy or damaged, we'll replace it free — see our replacement guarantee. Please tell us within 48 hours of delivery, with a photo where possible.

Liability

To the maximum extent permitted by law, our total liability in connection with any order is limited to the amount you paid for that order. Nothing here limits any rights you have under applicable law that cannot be excluded.

10. Contact & grievances

For any privacy question, data request, or complaint, please reach us through our contact page and we'll respond as quickly as we can. If you're not satisfied with how we've handled a concern, you may escalate it to the relevant data-protection authority under applicable Indian law.

Changes to this page

We may update this Privacy Policy & Order Terms as our shop grows or as the law changes. When we do, we'll update the "Last updated" date at the top. Please check back from time to time.